Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, MuleSoft, Tableau, Slack and Agentforce. Salesforce renewals are arithmetic: per-user-per-month, multiplied by user count, multiplied by an automatic uplift — unless the contract is structured to resist it. Our Salesforce practice exists to make sure it is.
A Salesforce contract is rarely just a Salesforce contract anymore. It is a portfolio: edition mix across Sales and Service Cloud, Marketing Cloud SKUs that have just been renamed, Data Cloud consumption credits, MuleSoft cores, Tableau Creator/Explorer/Viewer, Slack seats, and now Agentforce conversations. The pricing model behaves like a SaaS bundle on paper and an enterprise agreement in practice — with true-ups, automatic renewal uplifts, and a step-up programme towards Unlimited and Einstein 1 editions.
Our Salesforce practice exists to build the MSA, the order forms and the renewal posture so that the unit economics — per user, per Data Cloud credit, per Agentforce conversation — remain defensible across the term.
We are not a Salesforce reseller. We do not hold a Salesforce partner status. We do not take referral fees from Salesforce or any other vendor. The only side of the table we sit on is yours.
8 to 12 weeks. Edition optimisation, seat right-sizing, ramp redesign and the negotiation itself.
4 to 8 weeks. Consumption modelling, ramp design, pilot scope and documented per-conversation economics.
6 to 10 weeks. Uplift caps, true-up rules, mid-term flexibility and exit-assistance language across the portfolio.
Most Salesforce work is fixed-fee. Larger renewals are sometimes structured success-based against a documented baseline. See engagement models →
We rebuild the Salesforce entitlement view across all clouds and editions, with seat allocation, true-up history and renewal calendar in one place.
We profile actual usage by org, by user, by edition. Salesforce waste — unused seats, Sales Cloud Unlimited where Enterprise is the right answer, Marketing Cloud SKUs no longer in use — is the most under-reported line item in the portfolio.
We design the renewal posture: edition step-downs, ramp redesign, multi-year alternatives, and the documented evidence that supports the buyer's position with the Salesforce account team.
We draft the counter-proposal, redline the MSA and order forms, and pre-empt the standard Salesforce playbook — mandatory uplift, multi-cloud bundling, and the “Einstein 1 or nothing” framing.
We lead or co-lead the negotiation alongside your procurement, sales-ops and finance leadership. We take the Salesforce account-team calls you do not want to take, and we hold the line on the clauses that matter.
We hand over a clean Salesforce file: signed MSA, order-form summary, true-up rules, Data Cloud and Agentforce ramp, and the renewal calendar for the next cycle.
"They removed the automatic uplift from our MSA, rationalised the edition mix and quietly returned a quarter of our seats. The renewal landed below the prior year for the first time in our history with Salesforce."
Tell us the renewal date, the portfolio scope and the Salesforce ask in front of you. We will respond within one business day with the Salesforce practice lead.